Learning Infrastructure Assistant
Research In Motion
- Supported BlackBerry’s training team through answering email inquiries using BMC Remedy IT Service Management software
- Managed course close reports by inputting information into the learning management system
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CIU Radio Software Development Management Assistant
Research In Motion
- Oversaw and supported the operations of a fast pace development team through administrative and management tasks
- Aided the growth planning of the team by creating standardized spreadsheet processes for future new hires
- Promoted organization through scheduling and hosting weekly meetings
- Provided statistical analysis using competent computing skills to compile bug fixes, problem solving methods, and inventory
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Front End Customer Service Representative
Costco Wholesale
- Provided teamwork through assisting other departments in the warehouse to ensure store readiness, resulting in boosting team morale
- Facilitated the traffic flow through managing the front entrance and general store awareness to maintain the safety of all staff and customers
- Minimized the amount of overcharged and undercharged through precise and careful auditing reviews
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Research Assistant, Tutor
Simon Fraser University • “Friends of Simon”
- Designed literacy activities for weekly programs to improve students’ knowledge of the English language
- Prepared and orchestrated a group setting environment with other tutors to promote social skills among the students
